Harvard University Information Technology (HUIT)
About Our Team
HUIT is the IT organization for the FAS, providing the technology, strategy, policies, and support used by faculty, students, staff, and researchers. Its work sustains FAS teaching, learning, research, and administration through services such as learning platforms, research computing, data management, identity and cybersecurity systems, campus networks, web publishing, communication tools, and frontline technical support, maintaining secure, accessible, and reliable infrastructure for everyday operations and major University events.
Additionally, HUIT helps the FAS adopt emerging technologies responsibly. It provides resources and pilots tools involving generative AI, automation, analytics, and high-performance computing while establishing safeguards for privacy, security, accessibility, compliance, and sustainability. An extensive portfolio, or catalog, of HUIT’s service offerings can be found at https://www.huit.harvard.edu/browse-resources.
The FAS has established a new strategic role, the Divisional Technology Partner (DTP), embedded across each academic division, Administration & Finance/Faculty Affairs, and the College and GSAS. DTPs collaborate with divisional leaders to align technology investments with strategic priorities, guide demand planning and prioritization through established governance frameworks, and advocate for divisional needs in enterprise IT decision-making. HUIT also provides specialized services to select departments, museums, and units with unique IT requirements, directly supporting the FAS teaching and research mission.
HUIT is currently recruiting five FAS Divisional Technology Partners (DTP) and expects to have the DTP model fully in place between November 2026 and February 2027. All other technology services are fully operational.
Our Core Services
- Desktop support questions or problems
- Collaboration tools and desktop software
- Assistance with digital pedagogy and teaching tools
- Help with classroom AV technology and media production
- Assistance with departmental, center, unit, or divisional technology needs, including IT system enhancements and automation of critical business processes
- Questions or concerns about information security and data privacy
- Information and resources for digital accessibility
- Access to and assistance with web publishing tools
- Information and training on generative AI resources
- Harvard’s telephone services
Related Resources
Below are links to support services that fall outside HUIT’s scope:
- Research Computing support:
- Questions about employee onboarding and offboarding
- Content management for FAS websites:
How to Work With Us
The primary contact for computer assistance, procurement, and shared services is through HUIT's Service Desk:
- Phone: 617-495-7777
- Chat: huit.harvard.edu/chat
- Online help: https://www.huit.harvard.edu/get-help
- Email: ithelp@harvard.edu
For departmental, center, unit, or divisional technology needs, including system enhancements or automation of critical business processes, please contact the designated FAS Divisional Technology Partner (DTP) for your division/area:
- Arts & Humanities Divisional Technology Partner
- Science Division Divisional Technology Partner
- Social Science Division Divisional Technology Partner
- Administration & Finance / Faculty Affairs Divisional Technology Partner
- College & GSAS Divisional Technology Partner
(Note: HUIT is currently recruiting for these positions; they may not be fully in place until the November 2026 – February 2027 timeframe)
What to have ready
For IT incident reports (for example, a service that appears to be unstable or unavailable), the following information would be helpful:
- The system and software you are using
- The system or service you are trying to access
- The error message or unexpected behavior you are seeing
- The consistency of the error, if applicable
- The time of the incident
Key Contacts & Coverage
| Name | Coverage Area |
|---|---|
Klara Jelinkova Vice President, FAS and University Chief Information Officer | |
Andrew Juraschek Managing Director for IT Strategy and Coordination for the Faculty of Arts and Sciences | |
Computer assistance, procurement, and IT shared services | |
FAS Divisional Technology Partner (TBH) | Arts & Humanities |
FAS Divisional Technology Partner (TBH) | Science |
FAS Divisional Technology Partner (TBH) | Social Science |
FAS Divisional Technology Partner (TBH) | Administration & Finance units |
FAS Divisional Technology Partner (TBH) | College & GSAS |
Remaining IT service support in select departments and centers transfers to HUIT by October 13. (This only impacts certain departments.)
By the end of fall, three capability-building efforts will be underway:
- FAS Divisional Technology Partners to manage the intake of local IT funding needs, coordinate technology assessments and capacity planning with HUIT colleagues, collaborate with divisional leadership to prioritize requests and resolve issues, and allocate funding within divisional portfolio and budget constraints
- An Innovation group to accelerate training and development of AI solutions for academic and administrative needs
- Expanded support for FAS data platforms and research data security