# Rapid Response ## About Our Team The FAS Rapid Response Team helps resolve administrative questions and transactional needs quickly, providing a clear place to start when colleagues are unsure where to go. Managed and led by the existing FAS ASAP team, the Rapid Response Team supports departments, centers, and units across FAS. Contact us when local support is unavailable, you need help completing one-time or high-volume system transactions, your request spans multiple administrative functions, or you need policy guidance, documentation, training, or help finding the right resource. The team can complete eligible requests directly or coordinate with the appropriate FAS partner to move them forward. **Operational status**: The team is operational and is staffed Monday through Friday, 9:00 a.m.–4:00 p.m. Colleagues can submit requests through the [Rapid Response Request Form](https://adminops.fas.harvard.edu/rapidresponse) (the fastest contact method), or email ; the team aims to respond the same business day. ## Our Core Services - Resolving urgent or high-volume administrative transactions through Rapid Response - Connecting colleagues with the appropriate administrative team, training, documentation, or other resources when they are unsure where to go - Completing employee and position transactions in the HR system - Processing payroll actions and reviewing payroll reports - Creating and approving purchasing requests, purchase orders, and supplier records - Preparing, troubleshooting, submitting, and approving expense reports - Preparing financial reports and helping departments customize reporting tools - Providing guidance on administrative policies, processes, and systems For a full list of services provided by Rapid Response, visit: ## Related Resources Some common requests fall outside Rapid Response, but here's where to find help: - **HR benefits, employee relations, Title IX, or personnel concerns**: Contact your FAS HR Consultant or the appropriate HR team. - **Research administration questions**: Contact the FAS Office of Research Administration. - **Academic or researcher-affairs matters**: Contact the appropriate Academic Affairs, Faculty Affairs, or Researcher Affairs team. - **Facilities requests or building emergencies**: Contact the Office of Physical Resources and Planning; for emergencies, call the OPRP Operations Center at 617-495-5560. - **Media inquiries**: Forward them to FAS Communications at . - **Emergency or crisis situations**: Call HUPD at 617-495-1212 or 911 when appropriate; for a personnel crisis, contact your HR Consultant or the Employee Assistance Program. - **Temporary staffing to perform all duties of a vacant role**: Contact your HR Consultant; Rapid Response can assist with eligible transactions or backlogs but cannot serve as a temporary staff replacement. - **Long-term, large-scale projects or process redesign**: These should be directed to the appropriate functional or project team; Rapid Response focuses on immediate transactional and short-term operational needs. ## How to Work With Us Contact Rapid Response by emailing or using our [request form](https://app.smartsheet.com/b/form/019ea4441250731ab5c600d793d3fb87). ## Key Contacts & Coverage Rapid Response Team: . ## Research Administration Organizational Design ## FAQs [ See additional FAQs arrow\_circle\_right ](https://www.fas.harvard.edu/navigating-fas-administrative-services#navigatingfaqs) Open all sections Close all sections ## Additional Information