Thinking About Joining Us?

Consider the Following:

Do you enjoy working with computers, networks, software, and the Internet?


Are you always the person who helps your friends and family with their computers and the World Wide Web?


Are you a bright, friendly person who likes working with others and wants to learn more about the latest technologies?


You can earn $12.00 an hour working as a User Assistant!


Each year, FAS Computer Services hires a select number of students to be new User Assistants. We're looking for students with strong interpersonal skills and the ability to work with a diverse user community.
User Assistants work for FAS Computer Services and provide support for all students in Harvard College, the Graduate School of Arts and Sciences, and the Harvard Extension/Summer Schools. UAs also support most of the other residential affiliates of the Harvard Houses, Yard and Union dormitories, and GSAS dormitories.


What are some of the benefits of being a UA?


The UA program is committed to maintaining its reputation as one of the best jobs on campus. All UAs receive extensive paid training from our staff, and have access to an internal knowledge base and reference site voted #1 in the U.S. by the Association of Computing Machines. Key benefits of being a UA include high pay, flexible work hours, and opportunities for networking and career advancement. Learn more about the benefits of being a UA..


What do UAs do?


UAs staff the Student Help Desk in Science Center B-13, answering general and Harvard-specific computing questions for supported affiliates and troubleshooting basic problems with personal computers. UAs also staff the Personal Computer Clinic at Science Center 225, where they provide one-on-one support with more difficult personal computer issues. Common tasks performed by UAs at the Clinic include problem diagnosis, software installation and setup, adware/spyware/virus removal, and data backup and recovery. Outside the Science Center, UAs can make residential appointments at undergraduate houses and graduate student dorms for desktop computer support. A small team of UAs is also specially trained in network jack troubleshooting and repair. User Assistants help provide computing support at the William James Hall Help Desk.