Student Computing Technician
Student Computing Technicians in our Walk-In Support Center provide one-on-one software and hardware support for students, faculty, and staff. Student Computing Technicians support Macs and PCs. We provide support for software problems, including computer viruses, spyware, and general issues.
SCTs also provide best-effort hardware support, including helping students install new hardware in their laptops, and helping students recover academic files from broken hard drives. Our data recovery service is free to the students, faculty and staff that we support; comparable service off-campus could cost a student thousands of dollars.
An SCT on a typical shift in the clinic might help a client install antivirus software, help another client add more memory to their laptop, or help a third client recover homework that was accidentally deleted from their laptop.
- Assist FAS clients in resolving network, software and hardware issues
- Provide daily lab maintenance
- Answer questions about computer software and the campus network
- Advise FAS clients on computing needs
- Master HUIT policy and implementation
- Assist in continued development of the HUIT knowledgebase
- Maintain a professional attitude at all times
- Currently registered undergraduate or graduate student at Faculty of Arts and Sciences (FAS)
- Have an aptitude for technology
- Be motivated and a self-starter
- Demonstrate strong interpersonal and customer service skills
- Proficient writer
- Ability to convey concepts and ideas to others
- Desire to learn and succeed
The Student Computing Technician position is designed to be fun and flexible. We recognize that this is a campus job and you're juggling academics and extracurriculars along with part-time work. While the SCT position will demand some of your time each week, we've structured the position to allow you to work a schedule that suits your life.
Flexible Work Hours
- All SCTs select fixed weekly hours for Science Center shifts but can freely trade and give up shifts on an as-needed basis through our Web-based scheduling program, provided there is adequate coverage.
- SCTs will work between 10 and 20 hours per week on average.
- All new SCTs receive over a dozen hours of paid training and shadowing from full-time and student staff.
- All SCTs have access to Eureka, an internal staff knowledge base and training resource voted #1 in the United States by the Association of Computing Machines (best higher-ed IT student-employee Web site, October 2001)
- Returning SCTs attend a paid, 2-3 day Training Camp at the start of each academic year.
Opportunities for Advancement
- SCTs showing exceptional leadership and management potential can become higher level SCTs with experience. Additional responsibilities include supervising SCTs at the Help Desk and Personal Computer Clinic.
Campus work experience as a SCT shows future employers that you are tech-savvy -- no matter what your academic concentration -- and that you are capable of balancing the demands of work and school. Among the companies that SCTs have worked for after graduation:
- American Management Systems
- First Union
- Lehman Brothers
- Price Waterhouse Coopers
- Tellme Networks
Pay and Hours
- All SCTs start at $12.00 an hour with the opportunity to earn up to one $1.00/hour raise each year!
- All SCTs can work between 10 and 20 hours per week!
- Make up to $215 on a weekly basis!